Privacy & Data Protection Policy
Your privacy matters. We protect your data and explain our practices in clear terms.
Introduction to Privacy Policy
We are committed to respecting your privacy and ensuring transparency about how we use your information. This policy outlines our data practices, your rights, and our obligations under Malaysian law.
By using this website, you accept our approach to personal data handling. Please take a moment to read how we collect, use, and protect your details to support trusted interactions.
How We Collect Personal Data
We gather only necessary information, such as contact details and usage data, through direct forms and automated means to enhance your experience.
Information You Provide to Us
- • Your name and email address submitted via forms.
- • Details provided when contacting our team or expert.
- • Feedback submitted about our content or advice.
- • Questions you send via our website’s contact form.
- • Preference choices made for newsletters or updates.
Information Collected Automatically
- • Device information, including browser type.
- • Pages visited and time spent on each page.
- • General location data based on IP address.
- • Cookies to remember your choices and settings.
- • Site performance data to improve our service.
How We Use Your Information
Personal data is used to improve communication, personalize content, and ensure website security in line with local laws.
- • Deliver personalized newsletter content when requested.
- • Respond to financial inquiries you submit.
- • Enhance site functions and user experience.
- • Monitor usage trends for ongoing improvements.
- • Notify you about relevant updates or changes.
- • Ensure compliance with privacy obligations.
- • Protect website security and integrity.
Your Trust Matters: We take your privacy seriously and only use data for legitimate purposes. Your details are never sold, and all requests are handled with care and transparency.
How We Share Your Information
We share data only when required by law or with your explicit consent. Third-party providers may access certain data solely to support website functions.
Authorized Service Providers
Partners supporting features like email or analytics may access limited data, following strict confidentiality agreements in Malaysia.
Legal Duties & Compliance
We comply with local regulations and provide information to authorities when the law requires.
Anonymous & Aggregated Data
Statistics are compiled without personal identifiers to inform improvements.
Your Privacy Rights
You can access, correct, or erase your data and object to processing where allowed. Requests are handled promptly and transparently.
- • You may request access to your personal data held.
- • You may request corrections to incorrect data.
- • You may request deletion of your data.
- • You may request a copy in a readable format.
- • You may object to how your data is used.
- • You may restrict certain forms of processing.
To exercise your rights or ask about your data, contact us using the email address listed on our contact page.
Securing Your Information
We use technical safeguards and regular reviews to protect your personal details from unauthorized access or disclosure.
Technical Security Measures
- • Encryption protocols for website communications.
- • Routine vulnerability scanning.
- • Regular security updates and monitoring.
- • Secure infrastructure for data transfer and storage.
Organizational Safeguards
- • Access limited to authorized personnel only.
- • Staff training on privacy protection.
- • Clear protocols for managing data requests.
- • Regular review of internal security policies.
How Long We Keep Data
We retain personal data only as needed for our services, legal requirements, or your preferences. Unnecessary data is deleted securely.
- • Account-related data is stored as long as required.
- • Newsletter request info kept upon subscription.
- • Contact and query data is retained for clarity.
- • No financial data is stored via this site.
- • Preferences kept for marketing only as needed.
Data will be erased or anonymized when no longer necessary for its original purpose.
Transfers Outside Malaysia
If data is transferred abroad, we ensure sufficient protection as required by Malaysian privacy laws.
- • Use approved standard contracts for transfers.
- • Transfer only with user consent when possible.
- • Apply safeguards to protect your information.
- • Review partners for security compliance.
How We Use Cookies
Our site uses cookies for basic site operation, user preferences, and improving how information is delivered.
Types of Cookies Used
- • Allow the website to function and keep settings.
- • Track how visitors use our site.
- • Customize content shown based on choices.
- • Enable requested site functions.
You may manage cookies through browser settings or choose preferences on our site at any time.
Updates to This Policy
We update this privacy policy for compliance and evolving practices. Any changes are communicated on this page or by email.
- • Notice provided for substantial changes.
- • Updated date is clearly listed above.
- • Previous versions are archived for review.
- • Email alerts sent when necessary.
Continued site use means acceptance of any new policy terms.
Contact for Privacy Concerns
Questions or requests? Use our contact page. We respond to privacy inquiries promptly and keep your details secure.
Ophelraelyxo
Regus - Penang, Gurney Paragon, George Town, Penang 10250 Malaysia
Phone: +60 9-381 0686
Email: content@ophelraelyxo.sbs
Last updated: December 18, 2025
Effective date: December 18, 2025